4Service™ is a specialist Mystery Shopping provider operating in Eastern Europe and Central Asia, established in 2001.

Over 10 years of operation our shoppers have completed over 300.000 mystery shopping assignments in many service industries. There are many banks, large retail networks, supermarkets, mobile telephony outlets, fast food restaurants, hotels, gas station chains, car dealerships and other companies, among our valued partners. Our clients...

4Service™ Kazakhstan has been established in October 2009. Our Almaty office provides services and support for both domestic and international projects. Contacts...

More than 9.000 mystery shoppers in 75 cities of the Republic enable us to carry out even the most geographically complex and challenging projects.

We are constantly investing in mystery shopper recruitment, thus ensuring an ever-growing geographical coverage for our client’s projects. All of our mystery shoppers undergo strict selection processing and receive introductory and project-specific tuition, following which they have to complete a certification program for each project in which they would like to participate.

4Service clients have full access to on line mystery shopper reports and analytics using Shopmetrics system (USA). Shopmetrics is the top Mystery Shopping software product currently on the market; moreover, it is the only one to have been completely localized into Russian. Dozens of major Mystery Shopping providers all over the world (USA, Europe and Asia), as well as thousands of client companies, are using Shopmetrics, providing them with a very convenient and efficient interface, allowing them to perform online analytics, and also ensuring strict confidentiality — view demo.

4Service™ has been a member of the Mystery Shopping Providers Association of Europe (MSPA Europe) since 2005 and adheres strictly to MSPA quality standards and ethics.